Return and Exchange Policy

At Sourced.Luxury, we're committed to ensuring your satisfaction with every purchase. Please take a moment to review our return and exchange policy for a smooth shopping experience.

1. Returns and Exchanges:

We understand that sometimes items may not meet your expectations, and we're here to help you find the right solution. We offer exchanges for store credit only; cash refunds are not available.

2. Timeframe:

All returns and exchanges must be initiated within 14 days from the date of receiving purchased items. This allows us to efficiently process your request and offer the best possible service.

3. Condition of Items:

To be eligible for a return or exchange, items must be in their original packaging and in the same condition as when you received them. This means items should not show any signs of wear, use, or alteration.

4. How to Initiate a Return or Exchange:

To start the return or exchange process, please follow these steps:

  • Contact our customer support team via our instagram page @Sourced.Luxury (https://www.instagram.com/Sourced.Luxury) within the 14-day window. Provide your order number and a brief description of the reason for the return or exchange.
  • Our team will guide you through the process and provide you with a Return Authorization (RA) number if your request is approved.
  • Securely pack the item in its original packaging, along with a copy of your original receipt and the RA number.
  • Ship the package back to the provided address. Please note that shipping costs for returns or exchanges are the responsibility of the customer.

5. Processing Time:

Once we receive your returned item, our team will inspect it to ensure it meets the criteria mentioned above. If everything is in order, we will process your request promptly.

6. Store Credit:

For approved returns and exchanges, you will receive store credit equivalent to the value of the returned item. This store credit can be used towards future purchases on our website.

Please understand that our return and exchange policy is designed to ensure fairness and maintain the quality of our products. If you have any questions or concerns, feel free to reach out to our customer support team.

Thank you for choosing SWAP_KICKS. We value your trust and look forward to serving you again in the future.